Yuma is transforming e-commerce through AI-enhanced experiences.
Interactions successfully automated across Yuma-powered support experiences.
In November 2022, just days before ChatGPT's debut, our founder Guillaume launched one of the first AI support apps on the Gorgias Store. The idea was simple: use generative AI to handle e-commerce support with real accuracy.
Dozens of merchants reached out overnight to test the prototype. The feedback was immediate and clear: generative AI was going to change customer support, and Yuma was born.
Yuma is an advanced AI platform built for e-commerce. Our agentic AI products help merchants automate customer interactions across every stage of the customer journey, from support tickets and order changes to abandoned-cart recovery and personalized recommendations.
E-commerce is more competitive than ever, and shoppers expect instant, personalized, seamless experiences. Yuma helps brands meet those expectations today while future-proofing support, engagement, and revenue operations for what comes next.
The journey
Yuma launched after strong demand from merchants asked Guillaume to turn his experimental AI support tool into a real product.
Yuma’s founding team comes together.
Yuma joins Y Combinator, becoming Guillaume’s third YC-backed company.
The team ships innovative support automation features and becomes a category leader for e-commerce AI support.
Yuma signs dozens of brands across North America and Europe and builds an international team.
Yuma reaches 100 clients and confirms its lead in automation rates for e-commerce merchants.
Selected by AI Grant, Yuma earns recognition among the top AI innovators.
Yuma raises $5M from top investors to transform customer support for good.
Yuma hits 1 million resolved tickets and record-breaking automation during Black Friday and year-end sales.
Yuma launches an AI-native chat widget that installs in just minutes.
A16Z features Yuma in its AI x Online Shopping market map.
Yuma launches Sales AI to help merchants drive revenue with AI-powered shopping experiences.
Yuma launches AI Flows and Deep Search, giving CX teams deterministic workflow control and a new way to talk to their tickets to uncover Customer Voice insights.
Yuma officially launches Social AI, helping brands automate comments, DMs, and mentions across Instagram, Facebook, TikTok, and more.
We may be small in size, but we are mighty. With a deep focus on product and engineering, we ship quickly, adapt constantly, and stay ahead as the AI landscape evolves.
Account Executive US
Remote team
SDR, FR
Barcelona, Spain
Account Manager
Barcelona, Spain
Account Manager
Barcelona, Spain
Lead Frontend Engineer
Remote team
SDR, US
Boston, US
Head of Sales, US
Boston, US
Head of People
Barcelona, Spain
Account Executive, FR
Barcelona, Spain
Head of Sales, EMEA & ANZ
Barcelona, Spain
Account Manager
Barcelona, Spain
Sr. Growth Manager
Remote team
Technical Implementation Specialist
Remote team
Technical Implementation Lead
Remote team
Technical Implementation Specialist
Remote team
SDR, UK/Nordics
Barcelona, Spain
SDR, US
Boston, US
SDR, US
Boston, US
Software Engineer
Barcelona, Spain
Software Engineer
Boston, US
Account Manager
Boston, US
Senior Product Designer
Remote team
Account Manager
Remote team
Senior Software Engineer
Remote team
VP Product
Remote team
Founder & CEO
Boston, US
Head of Account Management
Barcelona, Spain
Senior Software Engineer
Remote team
Backed by visionaries, building the future.
Join us in shaping the future of AI-powered e-commerce.
Today Yuma announced the launch of Social AI, a standalone product that lets e-commerce brands put their Facebook and Instagram interactions on autopilot using AI-powered comment classification, automated replies and actions with configurable brand voice.
Deep Search transforms the support inbox into an always-on Customer Voice engine. Instead of static dashboards, teams can now converse with their data and surface real customer insights in minutes.
Jerem Febvre · Nov 25, 2025 · 4 min read
Latest news
Yuma AI announces the launch of Sales AI today, an AI-powered Q&A widget for Shopify product pages that answers relevant questions in real time and increase conversions.
Yuma · Sep 25, 2025 · 3 min read
Latest news
Yuma AI is now officially integrated with Gladly
Yuma · Jul 14, 2025
Latest news
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”
