Track every social mention of your brand in real time

Description

Modern shoppers don’t just visit your website; they talk about your brand on Twitter, Instagram, Facebook, TikTok, and beyond. Yuma’s Social AI ensures you never miss a beat by letting you track every social mention of your brand in real time. It scans all major platforms for tags, mentions, and relevant keywords, instantly alerting you to both positive shout-outs and potential issues. Whether it’s a happy customer raving about a great purchase or someone airing a complaint, you’ll see it the moment it happens. With Yuma’s AI analyzing context and sentiment, you can respond faster and more effectively, thanking fans, clarifying misunderstandings, or preventing a budding PR crisis. Meanwhile, your team saves hours they’d otherwise spend searching hashtags and feeds manually. The result? A proactive, always-on approach to social media engagement that builds trust and keeps your brand reputation strong.

User Example

A California-based home décor startup discovered they were missing key social opportunities. Some customers praised their handcrafted items on Instagram but never tagged the brand directly. Others posed questions on Twitter, unsure of the store’s official handle. Because the posts were hidden in hashtags and offhand remarks, the startup rarely saw them in time to reply, and potential fans drifted away.

That changed when they adopted Yuma’s Social AI, allowing them to track every social mention of their brand in real time. Now, the system monitors relevant keywords, brand misspellings, and even images that visually match the company’s products. As soon as someone posts about their items, whether it’s a glowing review or a minor complaint, the team receives an immediate alert. The AI even suggests quick responses to acknowledge the shout-out or address an issue, reducing the workload on staff. Thanks to this proactive approach, the startup now connects with happy customers before they lose interest, and quickly reassures anyone with concerns, maintaining a steady stream of positive buzz across social channels.