Experience the full power of AI natively in your chat
Instant Answers
Respond instantly, 24/7, with AI that handles chats like your best agent.
Why teams choose Chat AI
Chat AI delivers real-time, precise answers directly on your website
Offer 24/7 live chat support without growing your team
Track chat performance and uncover conversion blockers
Let AI assist human agents or handle chats end-to-end
Know exactly when to hand off to a human, with full context
Keep your tone personal and on-brand, in any language
Use cases
Chat AI use cases for faster answers and smoother handoffs
See how Yuma resolves common questions instantly, improves chat quality, extends support across your site, and hands complex conversations to humans with full context.
Features
Intelligent chat features built for speed, accuracy, and scale
From instant replies to seamless hand-offs, Yuma enhances every chat interaction without sacrificing the human touch.
Real Time Assistant
One Click Install
Simplify your AI launch with a lightweight JavaScript snippet: no heavy configuration or technical fuss required. Yuma’s Chat AI goes live quickly and can be customized later with brand instructions or advanced settings, making it both plug-and-play and flexible.
AI First Chat
Conversational AI comes first. Powered by Yuma’s AI agents, Chat AI handles any question with human-like flow, hands tricky issues to agents with full context, and never stalls on follow-ups. Accuracy, empathy, and seamless teamwork combine to give users real answers, fast.
Round The Clock
Never miss a 'hello'. Chat AI stays online around the clock, fielding late-night sizing checks or dawn-break delivery questions without fatigue. While your team sleeps, customers still feel heard, which raises satisfaction and keeps sales momentum alive day and night.
Attachment Genie
Customers can drop screenshots, receipts, or PDFs directly into chat AI. It reads text, detects images, and extracts order numbers or product codes instantly, turning clunky email attachments into smooth, real-time problem solving inside the same window.
Multilingual & Multicultural
Chat AI speaks your customers' language: regional dialects, formal variants, and right-to-left scripts included. By detecting locale and cultural nuances, Yuma maintains a natural and respectful tone, delivering consistent service regardless of where shoppers reside.
Chat > Ticket Converter
When an issue outgrows chat, Ticket Converter escalates it into your helpdesk with a single click. All messages, attachments, and metadata follow automatically, so human agents hit the ground running and customers never have to repeat themselves.
Image Analysis
Users can snap damage photos or share order screenshots. Pic Insight analyzes images on the fly, recognizing broken parts, model numbers, or barcodes. It then delivers instant help or routes the case to a specialist, shortening diagnosis and resolution time.
Sales Engage
Integrated with Sales AI, the widget can spot upsell moments mid-conversation. If a shopper asks about matching shoes, Sales Engage surfaces complementary items or bundle offers, guiding them from question to cart without feeling pushy or off-brand.
Configuration
Theme Match
Match button colors, fonts, and corner radii to your site with Theme Match. Fine-tune avatar shapes, gradients, and animations so Chat AI feels like a native part of your design, reinforcing brand trust while keeping load times razor-thin.
Chat Avatars
Give your chat a friendly mascot or a polished concierge. Brand Persona layers tone guidelines, emoji use, and greeting style onto every reply, so whether you’re playful or professional, visitors always meet the voice that best represents your identity.
Gradual Rollout
Test safely before going big. Limit Chat AI to desktop, mobile, or a percentage of traffic; increase exposure only when metrics shine. Rollout Control lets you iterate quickly, gather insights, and scale confidently. No all-or-nothing leaps required.
Competitors Share of Voice
Competing tools on the same site? Chat Competitor lets you set how often Chat AI appears versus legacy widgets, then phases rivals out as performance proves superior. Maintain a clean interface, prevent overlap confusion, and keep the best experience forward.
Safety & Accuracy
Guidelines
Embed brand tone, legal phrases, and do-not-say lists directly into the AI’s reasoning. Guidelines ensure all responses stay on-message and compliant, even as policies change, so your voice never slips, no matter how busy things get.
VIP Care
Enjoy dedicated, white-glove service from Yuma’s Success team through a private Slack channel or immediate call support. Whenever questions arise or you need custom solutions, our experts jump in, ensuring your Sales AI operations run smoothly and effectively.
Safety Guard
Each drafted reply passes multilayer checks for accuracy, policy, and safety. Anything suspicious is paused for human review, protecting you from hallucinations, data leaks, or compliance missteps while keeping automation running at full speed.
Hard Limits
Set non-negotiable boundaries: refund caps, discount ceilings, or restricted topics. Hard Limits enforce these rules at the system level, ensuring Chat AI never oversteps operational, financial, or compliance safeguards you define.
Analytics
Chat Insights Advisor
Chat transcripts become actionable wisdom. Insight Guide highlights trending questions, sentiment shifts, and conversion blockers, turning raw dialogue into clear recommendations for product tweaks, FAQ updates, or new marketing angles.
Automation Health
Monitor automation rate, confidence scores, and error rates as automations roll out. Auto Health flags dips early, so you can retrain models, tweak triggers, or tighten limits before customers ever notice a wobble in quality.
Chat Metrics
Track satisfaction scores, sentiment balance, interaction volume, average handle time, and goal completion, all in one live dashboard. Chat Metrics visualizes growth, flags dips, and proves ROI, arming you with data to keep optimization focused and impactful.
Book a demo
Make every chat count with AI agents that are fast, smart, and always on.
Yuma plugs into your current helpdesk, storefront, and data sources so your team can automate faster without rebuilding the rest of the stack.
AI-first responses
3-line install
Visual issue analysis
Chat-to-ticket handoff
Why e-commerce leaders love their Yuma experience
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”
Learn how Yuma drives revenue, satisfaction & savings for top brands
